The Reach London
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TERMS & CONDITIONS

INTRODUCTION

This website (www.thereachlondon.com) (“Website”) is owned by and operated by or on behalf of The Reach Corporation Limited 13 High Street, Braunston, Oakham, Rutland LE15 8QU. Company Registration Number 09480738 (“The Reach”). If you have any queries relating to the Website or our terms and conditions, please contact Customer Service by email at customerservices@thereachlondon.com

 

USE OF WEBSITE

These terms and conditions together with our Privacy Policy (“Terms”) apply to the use of the Website. By placing an order with us, you are agreeing to accept these Terms. Please note, these Terms can potentially change at any time, and it is up to you to check these Terms regularly before ordering products in case there are any changes. If you continue to use the Website after a change has been made you are deemed to have accepted it.

You should save or print a copy of these Terms for future reference. If you do not agree to these Terms you should not use or access the Website.

You may access the Website for your own private and domestic use only and must not use the context of the Website for any commercial or illegal purpose.

Whenever you make use of a feature that allows you to upload content to the Website, or to make contact with other users of the Website, you must comply with these Terms and any applicable law.

Any content that you upload to the Website will be considered non-confidential and non-proprietary. The Reach have the right to use, copy, distribute, reproduce, modify, alter and/or disclose to third parties any such material for any purpose. We have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Website constitutes a violation of their intellectual property rights or their right to privacy.

We reserve the right to suspend the Website at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Website with immediate effect if you breach any of the Terms, any law or the rights of any third party or was not respectful to others.

We will not be held responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Website and you hereby agree to be responsible to The Reach for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.

 

ORDERING

By placing an order with us you will be deemed to have read, understood and agreed to these Terms.

You agree that the information you provide when placing an order is accurate and true in all respects. We will only use your personal information for the purposes detailed in our Privacy Policy.

You warrant that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including without limitation, name and address details are complete, correct and accurate. You confirm that the credit/debit card or payment method is valid and the inputted payment details are correct.

All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

By placing an order via the Website you are making an offer to The Reach to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order for goods (and delivery, if applicable) we will send you confirmation that your order has been received but this is not confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and The Reach for the sale and delivery of our goods will only exist once an order has been accepted, processed and despatched to you. Your credit/debit card will be authorised when your order is placed and processed but you will not be charged for the value of the goods until the point that they are despatched to you.

 

AVAILABILITY AND PRICES

All orders are subject to acceptance and product availability. The price of the products shall be the price listed in UK pounds sterling on the Website on the date of your order (inclusive of VAT if applicable, but exclusive of delivery charges which are payable by you). All prices displayed on the Website are and must be paid in full, including delivery charges, except where discounts are offered as detailed on the Website.

Prices and availability of goods are subject to change without notice.

 

DELIVERY

We aim to cover all areas within our Next Day Service but it cannot unfortunately be guaranteed in certain areas. These include Northern Ireland, Isle of Man, Channel Islands, Isles of Scilly, the Scottish Highlands and Islands.

 

All dates quoted for delivery are estimated delivery dates only and may be subject to change. The Reach cannot accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.

If your delivery address is outside the UK, you will be responsible for the payment of any customs or import duties, which are levied once a shipment reaches your destination country.

We take great care to ensure that the description and specifications of our products are correct at the time of going to press. However descriptions and specifications of products on the Website is not intended to be binding and are intended to give a general description of the products to the best of our knowledge.

 

CANCELLATION PROCEDURE

If you have placed an order but then wish to change it, please contact Customer Services by email at customerservices@thereachlondon.com as soon as possible, with your order number. We will do our best to make any changes but cannot guarantee that we will be able to do so as the order may have already been processed. If the order has already been processed and despatched you will need to wait until you receive the order and then follow the normal Returns procedures detailed below.

 

RETURNS & EXCHANGES

We want you to be delighted with your purchase but if you are not you can return any item within 14 days of receipt as long as it is unused, in perfect condition and in its original packaging. We will be happy to exchange the item for a replacement or to make a refund, which will be re-credited to the credit or debit card, which was used when you made your purchase.

An Item which has been altered in any manner at Your request at time of purchase cannot be returned or exchanged. 

If you are in the European Union and you cancel the whole order, we will refund the standard postage and package costs you paid as part of that order (if any). If you paid for Next Day Delivery, we will only refund the cost of standard delivery.

 

We will send any exchange items free of postage charges. Please note that exchanges are subject to availability.

 

Return of an item is at your own cost. However, if the return is as a result of an error on our side or in the unlikely event of the item(s) being faulty, such items can be returned free of charge by contacting Customer Services by email at customerservices@thereachlondon.com

 

Please send all returns and exchanges to the following address:

The Reach London,

13 High Street, Braunston,

Oakham, Rutland,

LE15 8QU.

 

Please fill in and enclose the returns form attached to your delivery note. To ensure a more efficient returns process, please attach the return address label that was enclosed with your order, to your package. We would strongly recommend that you obtain a proof of postage, as we are not responsible for returns that do not reach us. We aim to process all returns and exchanges as quickly as possible however this can take up to 10 days from the date of receipt when we are very busy and we will email to confirm when this has been done. If you have any queries about an item, which has been returned to us, please contact Customer Services by email at customerservices@thereachlondon.com

PRIVACY POLICY

This privacy policy sets out how we use and protect any information that you give us when you use this website (www.thereachlondon.com) ("Website"). We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the Website, you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should regularly check this page to ensure that you are happy with any changes.

 

YOUR DATA

When you place your order with us, we ask for information such as your name, e-mail address and credit/debit card details. The personal information collected enables us to process and deliver your order. A contact telephone number may also be required so that we may contact if we have a problem with your order. Our Website uses secure software to protect your personal information whenever you place an order or access your account details.

 

We are confident that credit/debit card information entered on the Website will not be accessed by any unauthorised person or company. High-level encryption is used to safeguard your credit/debit card information. Nothing contained in this clause or elsewhere allows us to retain credit/debit card details. Once your order has been transferred to our order processing system all credit/debit card details are removed from the Website as an added precaution.

 

We may contact you either by email, telephone or mail. Primarily as Customer Service following up on any issues with an order or to answer any questions you may have. We may use the information to customise the Website according to your interests.

 

DATA SECURITY

We are committed to ensuring that your information is secure. Our data collection and storage is governed by the rules of the UK Data Protection Act 1998 and associated legislation.

 

COOKIES

Many websites store information in a small text file, called a cookie, which is placed on your computer's hard drive. Our cookies do not contain any personal information about you and are only used to determine your browser and user preference for our Website. This helps us to provide you with the best service and to make it easier when you shop.

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you however from taking full advantage of the Website.

 

LINKS TO OTHER WEBSITES

Our Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide, whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

 

YOUR DATA & THIRD PARTIES

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We respect your privacy. However, we may share some of your data with agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies, delivery companies and data processing analysts) that we use to process the orders you place with us or who assist us in the service we provide to you. In such instances, we provide them only with the information they require to carry out their function.

 

If you have questions about your personal data or our Privacy Policy, please write to us at The Data Protection Officer, The Reach London 13 High Street, Braunston, Rutland, LE15 8QU.

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible at the above address. We will promptly correct any information found to be incorrect.